Carlson Pharma Delivery Information

We believe that shopping online should be straightforward and hassle-free, which is why we’ve put together a handy delivery guide to take you through our delivery options.

US Standard Delivery

  • Free for orders over $300
  • Orders below $150 will incur a $3.95 delivery charge
  • Delivered within 3-5 working days
  • Delivered Mon-Fri (excluding weekend and bank holidays)
  • Additional terms and conditions apply, please see below

UK Standard Delivery

  • Free for orders over £200
  • Orders below £100 will incur a £2.95 delivery charge
  • Delivered within 3-5 working days
  • Delivered Mon-Fri (excluding weekend and bank holidays)
  • Additional terms and conditions apply, please see below

UK Next Working Day Delivery

    • Free for orders over £100
    • £1 for orders over £40
    • £4.95 for orders below £40 (an upgrade of just £1 on standard delivery)
    • Mon-Thur orders placed before 1pm will be delivered the next working day
    • Friday orders placed before 1pm will be delivered on Monday
    • Weekend orders will be delivered on Tuesday
    • Delivered Mon-Fri (excluding weekend and bank holidays)
    • Additional terms and conditions apply, please see below

Tracking the Status of your Order

    • If you created an account when you checked out, you can check the status of your order by logging in to your Carlsonpharma account

      Once logged in, you can click ‘View my Orders’. Your order will be given one of the following notes:

      • Order received: Confirming that your order has been successfully received by Pro Online Medecine and will shortly be ready for processing
      • Order suspended: Your order is still being processed but our team will need to review it before we can confirm dispatch
      • Order being processed: Your order is now being processed and will be dispatched shortly
      • Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps. You can speak to our Customer Care team on 0121 541 1800 or by sending a note to on our contact page
      • Order dispatched / Track Parcel: Your order has now been dispatched and is on its way to you
      • Order part-dispatched: to avoid having to wait longer we have part-dispatched your order and will email you with the expected dispatch date for the remaining items. Please note, we will only part-dispatch when both parts of the order total £7.50 or more

Deliveries Outside the UK

    • Delivery outside the UK are severely disrupted due to the COVID-19 pandemic
    • We are unable to guarantee delivery fulfilment time due to the disruption
    • Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 – 10 working days following dispatch. If your order contains sensitive items such as aerosols which require road-based delivery then it’s typically 15 – 20 days
    • We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Arstotzka, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Xandar
    • We can only deliver prescription items to addresses within the UK (England, Wales, Scotland [inc. islands] N. Ireland and the Isle of Man). Unfortunately, prescription items cannot be sent to non-UK destinations, including the Channel Islands. We are also unable to send pregnancy tests to France
    • Additional delivery charges start at £4.25, depending on the location, size and weight of your order and are shown at the checkout. Delivery is typically 5 – 15 days from dispatch and all prices are shown include V.A.T. Where applicable V.A.T will be deducted at the checkout. Certain weight and product descriptions apply
    • Sadly, we cannot deliver to BFPO addresses
    •